Shipping

US packages are usually shipped within 24-72 hours excluding holidays and weekends. International packages are shipped within 2-7 days of payment received.Packages in the US will be shipped via the Post Office (USPS) with delivery confirmation where available. Although delivery confirmation is not tracking, it will show when the package has been delivered. At our discretion, items may be shipped UPS. Payment made through Paypal for 200.00 or more requires signature confirmation for an additional 1.50.

International packages will be shipped via USPS. We declare full purchase value on customs forms and customers are responsible for all customs fees. Proceed through the checkout and select payment method.

International shipping costs are based on weight, size, insurance and a small handling fee and must be calculated by us. Do not enter a shipping amount, we will calculate that for you. Insurance is provided through an independent company. International purchases made through Paypal will be sent airmail only. There is a minimum charge of 7.00 for international shipments.

Returns

Customer satisfaction is very important to us. Please email us with any problems or concerns.

We accept returns within 10 days of receipt. If you need to return an item, email us at info@hobbyroad.com for an authorization number. Include a detailed description about the reason for return. Returns will not be accepted without an authorization number.

If your shipment arrives with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please e-mail us immediately with a detailed description of the problem at info@hobbyroad.com.. The package and packing materials must be saved until the matter is resolved. Refunds including shipping will be issued for items that arrive damaged or incomplete after they have been returned and inspected by us.

Shipping costs are not refunded on returns made for other reasons. All merchandise sent back for exchange, credit, refund or replacement must be sent back in good resalable condition: that is; in the original sealed (if applicable) manufacturer's package complete with all materials, instruction sheets, warranty cards, and any inside protective packaging accompanied by the original packing slip with the reason for the return noted.

We cannot accept C.O.D. packages.